improving your shopping experience

At mothercare, we’re always looking for ways to improve how we do things to best support parents and young children. We do this by actively listening to your feedback, whether it’s about a product, store or service provided.

In a recent survey, we asked you how you prefer to shop with us and 9 out of 10 customers told us they visit us at or in-store. With this result and your best interests in mind, we have made the decision to close the mothercare app on the 31st October 2019.

This gives us more time to focus on creating a better shopping experience, especially on our mobile website. We’ve already introduced exciting new features such as 0%-interest payments via Klarna, as well as improving the checkout experience and order tracking. But we’re not stopping here – there is a lot more to come.

If you have created an account in the app, you will find you’re already set up on, complete with all your details and order history.

Would you like to get even more?

Why not join our my mothercare loyalty programme to get exclusive offers, vouchers, pre-sale access and much, much more! Joining is quick and easy and once you’re a my mothercare member you’ll also qualify for free delivery on any order over £20 – go on, treat yourself!

We’re here to support you as you take on the most magical and important job you can do, offering everything from advice articles and helpful buying guides to expert services and specialist products.

Visit us at your local store or at