terms and conditions

Terms & Conditions of Sale

These are the terms and conditions of our agreement which apply to all purchases of products by you from mothercare.com and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

  • Order: You can submit an order for products to mothercare.com by completing the details required on the order summary page and clicking the send order button. All prices are reflected in £UK Sterling and include VAT where applicable, providing delivery is to a location in the UK. Orders outside of the United Kingdom may be subject to an additional charge. Goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/debit card or PayPal payment is approved by PayPal or your credit card/debit card company.
  • The display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.
  • Acceptance of order: We will notify you of our acceptance of your offer to purchase by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions*. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit and debit cards are acceptable as payment for orders via this site. Gift vouchers (paper) are not redeemable online. To spend a gift voucher, please visit your local store. Gift cards starting with the prefix 633113 are redeemable on mothercare.com. Gift cards staring with any other number prefix are not redeemable online. To spend your gift card, please visit your local store.
  • *but subject to our right to withdraw such acceptance where your offer relates to goods that have been priced below that which we intended and/or where discounts have been applied or used in error.
  • Delivery: We make every effort to deliver all products within the United Kingdom within seven working days of acceptance of your order. Where this is not possible, we or our couriers will notify you and, unless we state otherwise, ensure that your products are delivered within 30 days from acceptance. This may not apply in respect of deliveries outside of the UK. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 30 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
  • Payment: For standard delivery we will charge your account for payment at the time that the order is dispatched for delivery to you. Items which are shipped directly from the manufacturer will be charged at the time of placing the order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card or PayPal account.

Consumer Contracts Regulations 2013

This legislation gives you the following cancellation rights when you buy online or by phone:

  • You have the right to cancel any order that you make with us online or over the phone within 14 days without any reason. The cancellation period will expire after 14 days from the day on which you acquire or, if the order is a gift to be delivered to a third party, the day on which the third party specified by you in the order acquires, physical possession of the goods that you have ordered (the ‘Cancellation Deadline’);
  • To exercise the right to cancel, you must inform us of your decision to cancel your order by sending a clear statement either by e-mail to our Customer Care Team at customersupport@mothercare.com; or in writing to Customer Care Centre, Mothercare UK Limited, Cherry Tree Road, Watford, WD24 6SH; or by completing the Contact Us form which can be found under the 'contact us' link on all pages of our website;
  • To meet the Cancellation Deadline, you must send us your communication concerning your exercise of the right to cancel before the Cancellation Deadline has expired;

Effect of Cancellation

If you cancel an order, we will reimburse to you all payments received from you in respect of that order including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we receive back from you any goods supplied; or
  • (if earlier), 14 days after the day you provide evidence to us that you have returned the goods; or
  • If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the order.
  • If you wish to exercise your right to cancel, you are obliged to retain possession of the goods and take reasonable care of them until they are returned;
  • You must send the goods back to us without undue delay and in any event not later than 14 days from the day on which you notify us of the cancellation of your order. You are responsible for the costs of returning the goods.

We may make the reimbursement using the same means of payment as you used for the initial transaction, unless you have agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We may make a deduction from the reimbursement for loss of value of any goods supplied, if the loss is the result of unnecessary handling by you (i.e. in excess of what is necessary to establish the nature, characteristics and functioning of the goods).

Refunds and Exchanges

Please note that in addition to your general right to cancel set out above, we operate an Exchange, Refund and Cancellation Policy. You should read this policy as it gives you extra benefits. This Policy may be found under Help and then Returns & Exchanges.

Warranties

The products which are sold via this web site have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom, unless delivery is within the EEA and common EEA Consumer Protection and Safety rules apply, and with of that Slo Go exercisers which have been designed to comply with the American ASTM standard for baby walkers, not the British standard. The majority of products will be covered for a period of 6 months from delivery, from defects in materials and workmanship. Please see our Returns Policy for more information. For all pushchairs warranties please see Pushchair Guarantee.

We will replace products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products by way of credit to your credit card/debit card or PayPal account. This only applies if the instructions governing the use of the products have been followed. We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer.

EU Online Dispute Resolution Platform

The European commission has launched a new online platform to enable customers to resolve online disputes more cost effectively and with greater ease.

Please click here to access the ODR platform for further information, including how to raise a dispute.

General

All rights reserved. Reproduction of this website or any materials relating to My Mothercare in whole or in part by any means is prohibited without the prior written permission of Mothercare UK Limited.

Terms and conditions governed by English law and subject to exclusive jurisdiction of the English courts.

Registered in England No. 533087.

VAT Reg No. 440 6445 66 Registered Office: Cherry Tree Road, Watford, Hertfordshire, WD24 6SH, England.

Mothercare® and the M device® are registered trademarks and My Mothercare™ are trademarks belonging to Mothercare UK Limited.