Hassle-free returns policy

Mothercare is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 28 days of receipt with proof of purchase. Most items can be returned to any Mothercare store or may be sent direct to us at:

Mothercare Direct
Prolog Phase 5
Sherwood Park
Annesley
Nottingham
NG15 0DJ

If you need advice before you return an item please ring us on 08453 30 40 70. This does not affect your statutory rights. Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse.

If you live overseas please phone our Customer Service Team in the UK on +44 (0)1923 210210, Monday to Saturday, 8am to 8pm, Sundays 10am to 4pm.

*excluding personal items including breast pads and disposable nappies, toiletries, opened CDs and DVDs, books and personalised gifts unless faulty. Mattresses may only be returned if the original printed packaging is unopened. Assembled items may not be returned unless faulty. This does not affect your statutory rights.

Mothercare pushchair guarantee
Any pushchair under £100 (i.e. up to £99.99) is subject to a 6 month guarantee. Any pushchair over £100 is subject to a 12 month guarantee.

Refunds & Exchanges:
We will refund or exchange the pushchair if it is returned unused and within 28 days of purchase or if the pushchair displays a manufacturing fault within 28 days of the guarantee validation period.

Repairs & Spares:
We will repair your pushchair free of charge if it displays a manufacturing fault after 28 days and within the guarantee period. Please refer to your local store.

Fabric:
Our manufacturers endeavour to hold fabric/coordinating components for the duration of their guarantee. If colours are not available co-ordinating colours will be used.

Keeping you mobile:
We will provide you with a courtesy stroller, subject to availability, whilst yours is away for repair.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED
Affix your delivery note or credit card receipt as proof of purchase to the guarantee.

If a problem occurs with your pushchair and you need to claim under the guarantee please contact your local Mothercare store or call our Customer Services Centre team on 08453 30 40 70 Monday to Saturday, 8am - 8pm, Sunday 10am - 4pm.